Account & Billing

Your VolNinja account is what links you to the service: it holds your login, your plan, and your billing. You create the account, choose a plan, and manage the subscription on the VolNinja website, separate from the trading app itself.

Creating your account

Start on the Create your account page. You'll need two things:

• Email — where we send verification and billing notices, and the address you sign in with.
• Password — at least 8 characters.

Before you tick the box to agree to the Terms of Service, Privacy Policy, and Risk Disclosure, open and read each one: they set out how the service works, how your data is handled, and the risks of trading with it. Once you've read and agree to all three, tick the box and choose Create account.

Signing up takes you to a short Get started setup wizard. A row of steps across the top shows where you are:

1. Verify email — we send a link to the address you registered, and clicking it confirms the account. The page updates on its own once you've clicked through, so you can leave it open while you check your inbox.
2. Start trial — choose a billing period and start your free trial (see Choosing a plan below).
3. Install — download VolNinja for your machine. See Installing & starting VolNinja.
4. Connect — pair the machine with your account. See Device pairing.
5. Secure account — optional. Enable MFA adds a second sign-in step with an authenticator app: scan the QR code, enter the code it shows, then save the recovery codes you're given (they're shown only once). Or choose Skip for now and turn it on later from your account page's Security section.

You can go back to any step you've finished, and Skip to settings at the top jumps straight to your account page.

Choosing a plan

VolNinja is one plan, VolNinja Pro, with everything included. There are no tiers, add-ons, or upsells; the only choice is how often you're billed:

• Monthly — billed each month.
• Annual — billed once a year, saving roughly 17% versus paying monthly.

You'll see the current price for each on the pricing page and again on the checkout screen before you confirm.

Every account starts with a 7-day free trial. You pick a billing period and enter a payment method up front, but you're not charged until the trial ends, and you can cancel any time before then at no cost.

You start the trial from the Start your 7-day free trial step of the setup wizard (or from the Billing section of your account later). Choose Monthly or Annual, then select Start 7-day free trial, which opens a secure checkout page for your payment details. Once you finish there, you come straight back and your trial is active.

If you change your mind at the checkout page, you can back out without being charged, and start your trial whenever you're ready.

Managing your subscription

Everything about your plan lives in the Billing section of your Account page. Sign in to the VolNinja website, the same place you created your account, and your account dashboard opens automatically with Billing as its first section. At the top, a status line tells you where you stand:

• Trial · N days remaining — you're in the free trial, with the end date shown.
• Active — you're subscribed; it shows the date your plan renews.
• Payment is late — a charge didn't go through; update your payment method to keep access.
• Subscription cancels on <date> — you've cancelled, but access continues until the paid period ends.
• Ended / No active subscription — the plan has lapsed; subscribe again to restore access.

Choose Manage billing to open the secure billing portal, where you can update your card, change your billing period, download invoices, or cancel. If you've already cancelled and change your mind before the period ends, a Resume subscription button brings your plan back. When there's no active plan, the button becomes Start your trial instead.

If a payment fails, a reminder appears above the billing card and your status reads Payment is late. Update your card from Manage billing to avoid losing access.

Your profile

Further down the Account page, the Profile section shows the email tied to your account. To close your account entirely, contact support at the address listed there. We delete accounts by request so nothing is removed by accident.

Related

• How it works — why your trading data never leaves your machine.
• Device pairing — link a machine once your subscription is active.
• Remote access — reach your dashboard from any browser.
• The account panel — view and revoke paired devices.